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Customer Service Associate – International Voice ID-1768

Netflix, a global entertainment giant, is seeking a dynamic and customer-focused individual to join its team as a Customer Service Associate – International Voice. Known for its groundbreaking content and innovative approach to entertainment, Netflix is dedicated to providing exceptional service to its diverse and international customer base.

Position: Customer Service Associate – International Voice

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Job Responsibilities

  • Engage with customers via phone in a professional and friendly manner.
  • Address customer inquiries, troubleshoot issues, and provide timely and effective solutions.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Keep accurate records of customer interactions and transactions.
  • Stay informed about Netflix products, services, and updates.
  • Uphold the company customer service standards and contribute to continuous improvement initiatives.

Required Skills

  • Communication Skills: Exceptional verbal communication skills in English, with the ability to convey information clearly and concisely.
  • Customer Focus: A passion for delivering outstanding customer service and resolving customer issues with empathy and efficiency.
  • Adaptability: Ability to adapt to a dynamic and fast-paced work environment.
  • Problem-Solving: Strong problem-solving skills and the ability to think on your feet to find effective solutions.
  • Team Player: Collaborative mindset with the ability to work effectively in a team.

Qualifications

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field is a plus.
  • Familiarity with Netflix content and services is advantageous.

How to Apply

If you are enthusiastic about customer service, possess the required skills, and want to be part of a global entertainment leader, please submit your resume and cover letter to Netflix Careers.

Netflix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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