Customer Service Specialist - Inbound ID-1397
HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we??re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.
Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $40/hr, College Student, Weekend Job Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Moderator, $42/hr, College Student, Weekend Job Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $50/hr, College Student, No Experience Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, $40/hr, Remote, Evening, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $40/hr, Remote, Weekend, No Degree Weekend Customer Support, $40/hr, Remote, College Student Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Support, $40/hr, Night Job, College Student Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $50/hr, Night Shift, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, No Experience, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Live Chat, $40/hr, Part-Time, No Degree Required Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Phone Support, Remote, $42/hr, Evening/Night Shift Customer Support, $40/hr, Remote, Evening, No Experience Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $50/hr, Remote, Evening Job, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Customer Support, $42/hr, Weekend Job, Remote, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Weekend Customer Support, $42/hr, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Live Chat, $40/hr, College Student, No ExperienceWe are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.
HONK is a 24x7 environment and we have several full-time shifts available.
Responsibilities
?? Interact directly with customers via phone
?? Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
?? Utilize the company's proprietary technology to connect members with our nationwide partner network
?? Answer calls to assist customers with order fulfillment and service execution
?? Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
?? Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
?? Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Preferred Experience
?? Experience in a customer facing environment resolving issues over the phone
?? The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
?? Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
?? Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
?? Fluency in English. Spanish a plus
Additional Requirements
?? Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
?? Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
?? It is preferable that you have experience working from home and have equipment that supports a work from home environment.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
