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Health Services Technician (Remote) ID-1298

About the position

The Health Services Technician position at Blue Cross Blue Shield of Arizona is a full-time remote role focused on the research and triage of records and documentation to ensure accurate and timely processing of requests. The role emphasizes customer service, collaboration with team members, providers, and members, and adherence to regulations while maintaining confidentiality and compliance with HIPAA. The position requires effective communication and the ability to adapt to a changing work environment, with opportunities for professional growth and development.

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Responsibilities

  • Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
  • Answer a diverse and high volume of health insurance customer calls or correspondence daily.
  • Maintain complete and accurate records per department policy.
  • Confidentially maintain member information and ensure HIPAA compliance at all times.
  • Meet quality, quantity and timeliness standards to achieve individual and departmental performance goals.
  • Explain to customers a variety of information concerning the organization's services, including contract benefits, changes in coverage, eligibility, claims, and provider networks.
  • Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
  • Research, gather and conduct preliminary analysis of data for department and corporate reporting.
  • Assist in the development of procedures and or desk levels for assigned processes, as needed.
  • Maintain effective communication (verbal and written) with internal and external customers.

Requirements

  • 1 year of experience in healthcare, health insurance, or related customer service.
  • High School Diploma or GED in the general field of study.

Nice-to-haves

  • 2 years of experience in healthcare, health insurance, or related customer service.
  • Associate's Degree in the general field of study.

Benefits

  • Health insurance coverage
  • Flexible scheduling options
  • Paid time off
  • Professional development opportunities
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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