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Provisioning Agent - PHX ID-1273

About this job

p style="text-align:left"bDepartment:/b/pCargo amp; Provisioningp/pp/ppbOur Company Promise/b/ppbr /We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer./pp style="text-align:inherit"/pp style="text-align:left"bJob Description:/b/ppbspan**For External applicants only:/span/b/ppbspan(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona./span/b/ppbspan(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for this position at PHX within the last 12-months./span/b/ppbr /Pay amp; Benefits:/ppPay of $20.03 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Data Entry, No Degree, $40/hr, Part-Time, Remote Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, $45/hr, Remote, Night Job, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Weekend Customer Support, $40/hr, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Customer Support, $35/hr, Night Shift, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Job, $40/hr, Remote, Night Shift, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Customer Support, $40/hr, No Experience, Part-Time Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, Remote, $42/hr, Evening Job, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, $40/hr, Evening/Night Job, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Customer Support, $40/hr, No Experience, Part-Time Remote Customer Support, $40/hr, No Experience, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Data Entry, Remote, $40/hr, Evening Job, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, Remote, $42/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Opportunities for overtime and shift premiums./pp/ppBenefits you’ll love:   /pullipFly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) /p/lilipSouthwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**/p/lilipPotential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***/p/lilipCompetitive health insurance for you and your eligible dependents (including pets)/p/lilipSouthwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment./p/lilipExplore more Benefits you’ll love: a href="https://careers.southwestair.com/benefits" target="_blank"spanspanspanhttps://careers.southwestair.com/benefits/span/span/span/a/p/li/ulp/pp/pdivdivpspanspanThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to /spanspanwhat’s/spanspan important in their lives through friendly, reliable, and low-cost air t/spanspanra/spanspanvel. Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the /spanspanairc/spanspanra/spanspanft/spanspan, and on the /spanspanra/spanspanmp. This role prepares the cabin for a flight’s departure by stocking the /spanspanairc/spanspanra/spanspanft/spanspan with snacks and drinks, collabo/spanspanra/spanspanting with Crew Members to ensure high-quality inflight service, and working with Ground Ope/spanspanra/spanspantions Teams to complete tasks by /spanspanset times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment. /spanspanCheck out what a day in Provo is like: /span/spana href="http://swa.is/DayInProvo" target="_blank"uspanswa.is//spanspanDayInProvo/span/u/aspan /span/p/divdivpspan /span/p/divdivpspanspanA/spanspandditional/spanspan details/spanspan: /span/spanspan /span/p/divdivullipspanspanThis role is part of a /spanspanC/spanspanollective /spanspanB/spanspanargaining /spanspanA/spanspangreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanU.S. citizenship or current authorization to work in the U.S. /spanspanrequired/spanspan and no current or future work authorization sponsorship available./span/spanspan /span/p/li/ul/divdivullipspanspanLearn more about becoming a Provisioning Agent and the FAQs: /span/spana href="https://careers.southwestair.com/provisioning-agents" target="_blank"spanuspancareers.southwestair.com/provisioning-agents/span/u/span/aspanspan.  /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspanspanSouthwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences./span/spanspan /span/p/divdivp/p/div/divp/pdivpDuties and Responsibilities/pullipWarehouse area:/pullipWorks in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary/p/lilipPacks and repacks liquor, beer, wine containers and completes inventory with an electronic device/p/lilipLoads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift/p/lilipPrepares perishable items for stocking on aircraft/p/lilipReviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights/p/lilipPacks and repacks entertainment kits and assures aircraft is equipped with such kits./p/lilipKeeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies/p/lilipMaintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis/p/li/ul/lilipRamp Area:/pullipLoads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft/p/lilipPerforms job in a safe manner in compliance with Company, contractual and regulatory requirements/p/lilipSafely drives and operates a provisioning truck in the airport ramp area/p/lilipWorks in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors./p/lilipAs qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations/p/lilipMay be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time/p/lilipStocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions/p/lilipEquips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities/p/lilipEmpties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories/p/lilipHand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required/p/lilipTransports cabin, commissary, and cleaning equipment between aircraft and storage areas/p/lilipProvisioning aircraft must be accomplished during a prescribed ground time/p/li/ul/lilipGeneral:/pullipWorks as a member of lean staff operating out of cities served by the airline/p/lilipWears visual identification required by the Company, prominently displayed for ready recognition/p/lilipResponds to internal Customer inquiries/p/lilipAttends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency/p/lilipDuties may vary by size and organization of Provisioning Station/p/lilipProvides friendly service to and maintains positive relationships with all internal and external Customers/p/lilipWorks in a cooperative spirit to ensure the success of our Company/p/li/ul/lilipMust be able to meet any physical ability requirements listed on this description/p/lilipMay perform other job duties as directed by Employee#39;s Leaders/p/li/ul/divp/pdivpSkills, Knowledge and Abilities/pullipMust be able to read, write and fluently speak and understand the English language/p/lilipMust be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period/p/lilipPrior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy/p/lilipEmployee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually/p/lilipMust be aware of hazardous situations and be able to handle emergencies as needed/p/lilipMust work under tight time constraints to accomplish quick turns of aircraft/p/lilipMust be alert to moving vehicles, aircraft, or personnel/p/lilipMust be able to use radio equipment/p/lilipMust be able to communicate information and instructions verbally and/or with radio equipment/p/lilipMust be able to type and/or use computer keyboard with sufficient speed to meet demands of the job/p/lilipMust be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above/p/lilipMust be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations/p/li/ul/divdivpEducation/pullipNo education requirement/p/li/ul/divp/pdivpExperience/pullipNo experience requirement/p/li/ul/divp/pdivpLicensing/Certification/pullipMust be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements/p/lilipMust possess a valid U.S. driver’s license/p/lilipMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights/p/li/ul/divp/pdivpPhysical Abilities/pullipMust be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfaces/p/lilipMust be able to observe, and discern safety practices and communicate with Team members verbally and in writing/p/lilipMust be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas/p/lilipMust be able to operate cutting tools to open supply boxes/p/li/ul/divp/pdivpOther Qualifications/pullipMust maintain a well-groomed appearance per Company appearance standards as described in established guidelines/p/lilipMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986/p/lilipMust be at least 18 years of age/p/lilipMust be able to comply with Company attendance standards as described in established guidelines/p/lilipMust be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement/p/li/ul/divp/ppspan*Pay amount does not guarantee employment for any particular period of time. /spanbr /span**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. /spanbr /span***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company./span/pp style="text-align:inherit"/pp style="text-align:left"bPay Rate:/b/p$20.03p style="text-align:inherit"/pp style="text-align:left"ibSouthwest Airlines is an Equal Opportunity Employer./b/ibr /Please print/save this job description because it won#39;t be available after you apply./p
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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