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Live chat support agent- REMOTE PT/FT ID-1801

We are seeking a dedicated Live Chat Support Representative to join our Customer Support team at Prins Trucking. In this role, you will provide real-time assistance to our customers through live chat, efficiently resolving their queries and issues.

The ideal candidate will have excellent communication skills and a passion for helping others, making them a valuable addition to our team. You will interact with customers in real time, ensuring their needs are addressed promptly and professionally.

As a Live Chat Support Agent, you will be responsible for resolving customer queries, issues, and complaints in a timely manner while upholding a high standard of customer service. You will also collaborate closely with other team members to ensure consistent and high-quality support. Documenting customer interactions and feedback is an important part of this role, helping us improve our services based on real-time insights.

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Staying current on product knowledge and company policies is essential to provide accurate information and enhance the customer experience. If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we encourage you to apply. This position offers the opportunity to grow within the company while positively impacting our customers’ experiences.

Responsibilities

• Engage with customers in real time via live chat to provide support and assistance

• Resolve customer queries, issues, and complaints professionally and promptly

• Collaborate with team members to maintain consistent, high-quality service

• Document customer interactions and feedback for ongoing analysis and improvement

• Stay updated on products and company policies to deliver accurate information

Requirements

• 1+ years of experience in customer support or a related field

• Excellent written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Proficiency with live chat software and CRM systems

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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