Xfinity – Comcast Cybersecurity: Specialist 1, Business & Legal Affairs – Pennsylvania ID-10861
Job description: Job Description:
Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary Responsible for investigating, processing and responding to copyright infringement orders and written subscriber requests regarding company products. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to copyright infringement orders and written subscriber requests. Performs activities related to ticket entry, validation of research supporting subscriber identification, draft responses, field subscriber calls, legal case file maintenance and disposition and data entry related to copyright and subscriber requests. Ensures evidence collected or disseminated meets all company business policies, legal and regulatory compliance criteria under federal, state and local legislation.
Job Description
Core Responsibilities
- Perform independent analysis and draft response to lawful copyright infringement orders and written subscriber requests on a case-by-case base for company and customer records and submit for approval and release.
- Coordinate with third party providers and internal agencies to obtain formal evidence in response to copyright infringement orders and written subscriber requests; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.
- Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately. Prepare, package and mail, subscriber communication within defined timelines.
- Interpret said evidence against lawful copyright infringement order or written subscriber request and determine whether appropriate to release to appropriate party.
- Perform quality control and verification of the responses to copyright infringement orders and written subscriber requests prior to release.
- Communicate with customers via telephone or email to ensure the verification of customer identity and to answer questions or concerns prior to the release of information.
- Classify and prioritize incoming legal requests (court orders) related to copyright infringement; prepare associated workflow tickets for processing utilizing a proprietary ticketing system.
- Interpret and apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions.
- Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.
- Build and maintain positive relationships with internal clients across all regions in the technical, customer service and security organizations.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.
