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Manager, Communications - Product and Technology - Full-time ID-10766

About this job

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Netflix product and technology communications team is a lean but mighty group who are obsessed with telling stories around features and innovations that underpin the Netflix member product, mobile app, growth, design, engineering, and more. From the ability to download a movie (or three) before a long flight to the secret sauce of how we create those rows of personalized content tailored for your every mood, product comms is the voice behind it all. The Role:  Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Support, $40/hr, Evening, No Experience Required Weekend Data Entry, $45/hr, Remote, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $45/hr, Weekend Job, College Student Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Live Chat, $40/hr, College Student, No Experience Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Phone Support, $45/hr, Night Job, College Student Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $50/hr, Remote, Evening Job, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time The Manager of Product & Technology Communications will own communications for our Technology, Engineering, and Design teams and drive both proactive/reactive narratives around our continued industry-leading work in these areas. Netflix started out as a DVD rental service more than 25 years ago, and fast forward to today, it’s used and loved by more than 283 million members across 190 countries. We’re obsessed with making the member experience fun, thrilling, and easy to discover your next obsession. We’ve come a long way, but we also believe our best days are yet to come. Our ideal candidate will be a proactive go-getter, a strong verbal and written communicator, ability to navigate ambiguity, comfortable working closely with and media training senior level spokespeople, bring existing relationships with tech thought leaders and reporters to the table, and have extreme attention to detail. This role can be based out of Los Angeles or Los Gatos. Responsibilities: + Proactively identify story angles, craft creative and unique pitches, and identify key and viable targets to land incredible stories. + Deliver quality results on engineering focused stories around OpenConnect, Live, and our Tech Blog. + Dive into our work on AI & GenAI and make clear decisions around both reactive/proactive messaging. + Help support on other product areas, including consumer & growth, where needed. + Identify industry speaking opps and craft talking points for engineers, product design, and other leaders to deliver. + Draft comms plans, announcements, briefing materials, and narrative documents for stakeholders. + Own and develop key relationships with tech reporters and influencers. Qualifications + 8+ years of relevant work experience. + Proactive go-getter with extreme attention to detail. + Ability to make decisions as quickly as possible, with sound judgment. + Be equally comfortable working independently and with stakeholders. + A positive, optimistic, and scrappy attitude – even when faced with ambiguity and change. + Comfortable giving and receiving feedback frequently. + Have a strong point of view and keen ability to share and socialize with others. + A strong bias-for-action – be curious and always on the lookout for the next interesting story or project. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000-$320,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here (https://jobs.netflix.com/work-life-philosophy) . Netflix is a unique culture and environment. Learn more here (https://jobs.netflix.com/culture) . Inclusion (https://about.netflix.com/en/inclusion) is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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