IT Support Engineer I, IT Services - Arlington - Amazon ID-10934
Description
Help Amazonian's Solve IT Problems
We're looking for bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. This role is perfect for those who are passionate about helping people solve IT problems and love being a part of an exciting and innovative environment.
Provide Timely and Accurate Assistance
As an IT Support Engineer, you will work with Amazon employees to provide and support the IT equipment and services that they use every day. We treat Amazon employees as our customers and strive to provide timely, accurate, and professional assistance.
Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Customer Support, $40/hr, Night Job, No Experience Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $50/hr, Night Shift, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Entry-Level Remote Data Entry, $35/hr, Evening Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $35/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Live Chat Support, $50/hr, Remote, No Experience Required Weekend Customer Support, $40/hr, Remote, College Student Phone Job, $50/hr, Remote, Part-Time, College Student Live Chat Support, $42/hr, Weekend, Remote, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, Remote, $50/hr, Part-Time, Night ShiftBe Customer Focused and Motivated by Team Success
The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key Job Responsibilities:
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Provide comprehensive technical support to Amazon Corporate employees.
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Travel between buildings in local area as required.
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Occasional travel to other US cities as required.
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Look for innovative process improvements and participate on teams to implement change.
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Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
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Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.
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Creates and updates standard operating procedures (SOPs) to improve the teams' knowledge through knowledge management.
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Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.
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Manages ticket quality by executing ticket auditing across North America.
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Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.
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Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.
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Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
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Interview candidates applying for new roles in OPC.
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Identify and provide training for front-line support to assist in career development.
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Provide in person support to internal customers for a variety of IT related software and hardware issues.
Basic Qualifications:
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1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
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2+ years of troubleshooting in a multi-user high availability environment experience.
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2+ years of PC repair, troubleshooting, deployment and liquidation experience.
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1+ years of IT client, server, and network service delivery experience.
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2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
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2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
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High school or equivalent diploma.
Preferred Qualifications:
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4+ years of network troubleshooting and support experience.
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4+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
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4+ years of troubleshooting in a multi-user high availability environment experience.
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AV/VC experience.
A Diverse and Inclusive Workplace:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
