SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. ID-10729
By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our Enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required. You must be able to work weekends as well as one of the following 8 hour shifts: 10am-6pm PT, 12pm-8pm PT, and 2pm-10pm PT.
Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Support, $40/hr, Evening, No Experience Required Weekend Data Entry, $45/hr, Remote, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $45/hr, Weekend Job, College Student Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Live Chat, $40/hr, College Student, No Experience Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Phone Support, $45/hr, Night Job, College Student Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $50/hr, Remote, Evening Job, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-TimeWhat you'll do
- Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
- Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
- Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
- Go above and beyond for our customers
- Attend 1 on 1 and group strategy meetings weekly
- As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
What you have
- Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
- Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
- Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
- Strong communication skills and the ability carry on a conversation with anyone
- Passion for technology and customer experiences
- Ability to keep a level head. You don't get easily flustered
- Strong work ethic
- Ability to adapt to seasonality and tech innovation- You’re flexible when it comes to adjusting your responsibilities based on the needs of the business
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
- Proficiency in Spanish is a plus
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
