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Work From Home Customer Service Coordinator ID-1556

Locations: US Remote, United States of America Work From Home Customer Service Coordinator Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers, and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences. Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, No Degree, Night Shift Data Entry, $40/hr, No Experience, Remote, Weekend Job Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Job, $50/hr, Remote, Part-Time, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $45/hr, No Degree, Evening Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $35/hr, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Support, $45/hr, Remote, No Experience, Evening Job Customer Support, $35/hr, Night Job, Remote, No Experience Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $50/hr, College Student, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Night Shift, College Student Friendly Phone Support, $35/hr, Weekend, Remote, No Experience Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Evening, Remote, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, $40/hr, Remote, No Experience, Night Job We??re not just looking to fill open positions ?? we seek outgoing, passionate people who want to start a long career. with a knack for making someone??s day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer? General Responsibilities: ?? Place outbound calls to potential customers looking to refinance their auto loans ?? Take an active role in educating customers about our products and services ?? Answer inbound calls and greet customers with energy and enthusiasm ?? Thrive in a fast-paced, lively and dynamic work environment ?? Use a conversation based approach to uncover customer needs... using open-ended questions ?? after all, scripts are for robots ?? Guide customers through the online enrollment process ?? Assist customers with account questions in an energetic and spirited manner ?? Perform multiple tasks / navigate multiple systems simultaneously to service the customer??s application or troubleshoot their questions and issues ?? Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals ?? Strive for first call resolution, and take true ownership of customer needs and issues ?? Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date ?? Build strong working relationships with experience partners to effectively problem solve ?? Have strong positive influence on peers ?? Communicate in a professional manner in all settings Basic Qualifications: ?? High school diploma, GED or equivalent certification ?? At least 6 months of customer service experience ?? At least 6 months of experience in a call center environment Preferred Qualifications: ?? At least 2 years of customer service experience ?? At least 1 year of experience in a call center environment ?? At least 1 year of auto finance experience Work from Home Technology Requirements ?? Secure home office environment that is free from background noise and distractions ?? Reliable private internet connection that is not supplied via cellular data or hotspot is required ?? A private network that is password protected where you have ownership or line of site sight to every device on the network ?? Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) ?? Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ?? ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred ?? To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page ?? Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Work From Home: $43,680 - $43,680 for Customer Service Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate??s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City??s Fair Chance Act; Philadelphia??s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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