Call Center Agent, Services and Benefits (Remote/Nationwide) | CVS Health | Remote (United States) ID-10865
Job Description
Bring your heart to . Every one of us at shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Virtual Assistant, $42/hr, Evening, Remote, College Student Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, $42/hr, Evening, Remote, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Part-Time Customer Support, $40/hr, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $45/hr, No Degree, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, Remote, $42/hr, Evening Job, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Remote Live Chat, $35/hr, College Student, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Live Chat Support, $45/hr, Weekend, Remote, College Student Live Chat Support, $45/hr, Part-Time, Remote, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, No Experience, $50/hr, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Night Shift Remote Phone Support, $40/hr, Night Job, College Student Remote Live Chat, $40/hr, College Student, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Live Chat, $50/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $40/hr, Weekend, Remote, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Job, $50/hr, Remote, Part-Time, College Student Remote Live Chat, $40/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Remote Live Chat, $40/hr, College Student, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, $35/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-TimeAs a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files. Offline work will include data entry, backorders and off-phone activities as needed. As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need.
This is a remote work from home role.The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET.This role starts at $17 per hour.
Required Qualifications
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1+ years of customer service experience
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1+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
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Must have a dedicated, work-from-home space, free of distractions
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Ability to maintain a consistent, reliable, and stable internet connection
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Strong interpersonal and relationship building skills
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Excellent oral, written, and interpersonal communication skills
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Ability to work in a structured, fast paced call center environment
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Ability to work well with others
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Internal colleagues must be in good standing to be considered
Preferred Qualifications
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Bilingual preferred (English and Spanish)
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Experience in use of call center technologies/applications
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Experience working in a call center environment is highly preferred
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Must be able to communicate effectively with all levels and prepare effective written documents
Education
Verifiable High School diploma, GED, or equivalent work experience required.
Pay Range
The typical pay range for this role is:
$17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please
This job does not have an application deadline, as accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
