Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time ID-1236
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $42/hr, Weekend, Remote, No Degree Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Customer Support, $42/hr, Weekend, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Support, $45/hr, Night Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.• Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:• Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
