Software Engineer - L3 Support ID-10596

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…
Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $45/hr, College Student, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Weekend Customer Support, $42/hr, Remote, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Live Chat, $45/hr, College Student, No Experience Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Remote Phone Support, $45/hr, Night Job, College Student Data Entry, $45/hr, Remote, Night Job, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Support, $45/hr, Night Job, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $45/hr, No Experience, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $45/hr, Remote, Night Job, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $40/hr, Weekend, Remote, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Live Chat, $40/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, No Degree, $45/hr, Part-Time, Remote Job Phone Job, $45/hr, Remote, Night Shift, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $42/hr, Evening/Night Shift Remote Customer Support, $35/hr, Night Shift, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Phone Support, Remote, $35/hr, No Experience, Night Shift Customer Support, $40/hr, Remote, Evening, No Experience Remote Live Chat, $50/hr, College Student, No Experience Data Entry, Remote, $40/hr, Night Shift, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $45/hr, Remote, Night Job, No Degree Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, $40/hr, Remote, No Experience, Evening Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Phone Support, $45/hr, Night Job, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Entry-Level Remote Data Entry, $35/hr, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Live Chat, $40/hr, College Student, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Job, $50/hr, College Student, Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, College Student, Weekend Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, Remote, $42/hr, Evening/Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Moderator, $40/hr, Weekend, No Experience Required
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...