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Customer Care Representative - Hybrid ID-1365

Job TypeFull-time Description Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. Position Summary: Our Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer's loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.

  • Welcome our new customers and review loan information with them
  • Verify account information to ensure the customer's needs are being met
  • Interact with our customers in response to their inquiries about products and services, and to help resolve issues
  • Support customers making their monthly payment or updating their information
  • Create account notes that are clear and concise
  • Make outbound calls to customers who are up to 29 days delinquent.
  • Ability to handle large volumes of inbound calls.
  • Communicate with customers via email and text message.
  • Work with title companies and banks inquiring about refinance requirements
  • Other duties as assigned
  • Support and live out our Core Principles - Service, Excellence, Integrity, Generosity and Fun

What's in it for you?

Salary Range - $18.00-$22.00 Requirements Requirements and Qualifications

  • Ability to communicate effectively and professionally with customers both written and verbally
  • 2-3 years of customer service experience, including assisting customers by phone
  • Should be proficient in Microsoft Outlook; experience with a CRM program is desired
  • Some college or college degree preferred
  • Previous call center and/or finance experience is a plus
  • Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
  • Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs.

Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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