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Commercial Technology Sales Specialist, Customer Relations- CT or NY

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<p>At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.</p><p></p><p>Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. </p><p></p><p>Owens & Minor teammate benefits include:</p><ul><li><p>Medical, dental, and vision insurance, available on first working day</p></li><li><p>401(k), eligibility after one year of service</p></li><li><p>Employee stock purchase plan</p></li><li><p>Tuition reimbursement</p></li></ul><p><span>The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped.  The actual compensation offered may vary based on job related factors such as experience, skills, education and location.</span></p><p></p><p><span>Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements. Travel to accounts within region required. </span></p><p></p><p>Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.</p><p></p><p><b><span>Core Responsibilities </span></b></p><ul><li>Establishes, maintains, and continuously strengthens relationships within the assigned customer base.</li><li>Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.</li><li>Targets and pursues expansion of technology offerings to new departments within a given customer engagement.</li><li>Searches for opportunities to introduce additional technology services into existing customer accounts.</li><li>Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.</li><li>Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.</li><li>Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.</li><li>Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.</li><li>Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.</li><li>Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.</li><li>Acts as liaison between Hospital Supply Chain, Clinical<span>, IT</span> division department heads and Owens & Minor.</li><li>Supports achieving savings expectations and targets set forth in contractual agreements.</li><li>Assist with onsite training clinical staff on use of the technology platform.</li><li>Participates in commercial technology implementations and provides support in geographical area.</li><li>May act as commercial technology special project lead on assigned accounts.</li><li><span>Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.</span></li><li><span>Generates Leads for other Owens & Minor commercial offerings.</span></li></ul><p></p><p>SUPPLEMENTAL JOB FUNCTIONS:  </p><p>Support <span>Technology Director</span> on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.<br>May travel up to 65% of the time.</p><p>Performs additional duties as directed. </p><p></p><p><b><span>Qualifications</span></b></p><p>EDUCATION & EXPERIENCE REQUIRED:  </p><ul><li>Bachelor’s degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.</li><li>Over one year and up to three years of related experience preferred.</li><li>Or any combination of education and experience to meet the above requirements.</li></ul><p>KNOWLEDGE SKILLS & ABILITIES:</p><ul><li>Has experience leading company transforming projects</li><li>Ability to implement sales strategies.</li><li>Demonstrated persuasion, negotiation, and influencing skills.</li><li>Ability to follow up and follow through to ensure customer commitments are kept.</li><li>Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.</li><li>Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.</li><li>Awareness of applicable government regulations and their impact on the business.</li><li>Demonstrated project planning and organizational skills.</li><li>Ability to develop long range plans to accomplish territory objectives.</li><li>Ability to meet deadlines.</li><li>Ability to work independently as well as part of a team.</li><li>Ability to recognize business or incremental sales opportunities.</li><li>Ability to display sound business judgement on a consistent basis.</li><li>Honesty and integrity.</li></ul><p></p><p>#LI-CS2</p><p style="text-align:inherit"></p><p style="text-align:left">If you feel this opportunity could be the next step in your career, we encourage you to apply. <span>This position will accept applications on an ongoing basis.</span></p><p style="text-align:inherit"></p><p style="text-align:left">Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a <span>veteran</span>, or any other status prohibited by applicable national, federal, state or local law.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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