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Passenger Service Supervisor (Alaska Airlines) in Orlando, FL ID-1936

Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers.



Primary accountabilities and duties include:


  • Ensure accuracy of all weight and balance requirements.


  • Promptly handle all Passenger service complaints with a focus on positive resolution.


  • Responsible for staff scheduling, leadership development and employee accountability.


  • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.


  • Assist customers with special needs and unaccompanied minors.


  • When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
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  • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.


  • Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.


  • Perform other duties as assigned.


Qualifications and Experience:

  • Must be at least 18 years of age.


  • Must have high school diploma or equivalent.


  • Must have a positive, can-do, upbeat personality.


  • Must be able to speak, read and write in English proficiently.


  • Must be available and flexible to work variable shifts including weekends and holidays.


  • Comfortably and continuously move/lift customer luggage with up to 70lbs.


  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas.


  • Will be exposed to respiratory irritants (jet fumes)


  • Must pass an FBI criminal background check and obtain a customs seal.


  • Must successfully complete and pass the initial new hire classroom and on-the-job training.


  • Must have strong verbal and written communication skills.


  • Knowledge of computer software programs.


  • Must pass pre-employment drug test.
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