Level 3/4 Technical Support ID-1856
Role Overview:
Are you a seasoned IT professional passionate about tackling complex technical challenges? We are looking for a Level 3/4 Technical Support Technician to join a leading digital marketing agency. This role requires advanced troubleshooting skills and expertise in managing IT systems to ensure the smooth operation of the organisation's technical infrastructure. If you thrive in high-pressure environments, enjoy solving intricate technical problems, and excel at providing exceptional support, this role is for you.
Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $50/hr, Night Job, Remote, No Experience Remote Phone Job, $35/hr, College Student, Night Shift Remote Customer Support, $35/hr, Night Shift, No Degree Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Phone Support, Remote, $40/hr, Evening/Night Shift Remote Phone Job, $40/hr, No Degree, College Student Friendly Customer Support, $40/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Customer Support, $40/hr, Weekend, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, Evening, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, $40/hr, Weekend, Remote, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $35/hr, Evening, Remote, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $40/hr, Remote, Evening, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $50/hr, No Experience, Evening/Night Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $42/hr, Evening/Night Job, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $50/hr, College Student, Night Shift Phone Support, Remote, $35/hr, No Experience, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $50/hr, Night Shift, No Degree Phone Support, $40/hr, Remote, No Experience, Evening Job Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience
About the Client:
Our client is a fast-growing digital marketing agency specialising in SEO, PPC, web development, and creative marketing solutions for diverse industries. With a commitment to delivering innovative, results-driven campaigns, they partner with businesses to enhance their digital presence and achieve tangible growth outcomes.
The agency fosters a high-performance culture that values innovation, collaborative problem-solving, and personal growth. They prioritise work-life balance, celebrate achievements and encourage creative thinking, making it an ideal environment for driven professionals to thrive and grow.
Key Responsibilities:
- Advanced Troubleshooting: Solve complex technical support issues, including hardware, software, networking, and server-related challenges, ensuring minimal downtime for users.
- Infrastructure Management: Oversee the maintenance, optimisation, and security of IT infrastructure, including on-premise and cloud environments, to meet organisational needs.
- Incident Resolution: Act as the escalation point for Level 1 and Level 2 support teams, ensuring timely resolution of critical issues.
- System Upgrades and Optimisation: Recommend and implement system enhancements to improve efficiency, performance, and security.
- Documentation: Develop, maintain, and update detailed technical documentation, guides, and SOPs for the IT department.
- Training and Mentorship: Provide training and guidance to junior support technicians to enhance the overall capabilities of the team.
- Cybersecurity Oversight: Manage cybersecurity protocols, including firewalls, anti-virus software, and data encryption, to protect organisational data.
- 5+ years of experience in advanced technical support or systems administration roles.
- Deep expertise in Windows and Linux server environments, networking protocols, virtualisation platforms, and cloud services such as AWS or Azure.
- Demonstrated ability to resolve critical IT incidents efficiently.
- Strong understanding of cybersecurity best practices and compliance requirements.
- Certifications such as Microsoft MCSE, Cisco CCNA/CCNP, or CompTIA Security+ are highly preferred.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
- Competitive salary tailored to your expertise and experience.
- Work in a forward-thinking digital agency that values innovation and collaboration.
- Opportunities to stay at the forefront of technology through continuous learning and development.
- Remote work flexibility for South African candidates supporting a global team.
