[Hiring] Customer Service Representative – Behavioral Health @4062 Aetna Resources, LLC ID-1349
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Behavioral Health Customer Service Representative provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview Schedule: Monday-Friday 7:50am-4:20pm EST. *Schedules subject to change at any time with advanced notice. As a 24 hour call center operation, employees are required to support holiday coverage at a reduced staffing level. This means working some holidays, and observing the holiday on others. Fully remote role. Key Responsibilities Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health. Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Explains member’s rights and responsibilities in accordance with contract. Required Qualifications 1-3 years of customer service experience within a Call Center atmosphere. Technical Requirement for personal residential internet service. Recommended Technical requirements when obtaining your own residential internet service: Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Remote Customer Support, $45/hr, No Experience, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, $35/hr, Remote, Evening Job, College Student Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Moderator, $42/hr, College Student, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Phone Job, $45/hr, Remote, Night Shift, No Degree Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, No Degree, $40/hr, Part-Time, Remote Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Customer Support, $42/hr, Night Job, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Customer Support, $45/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Job, $45/hr, Part-Time, No Degree Required Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $40/hr, Evening/Night Job, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, No Experience, Night Job Weekend Data Entry, $40/hr, Remote, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Evening Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Live Chat Support, Remote, $42/hr, Night Shift, College Student Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, Weekend, No Experience Required Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Preferred Qualifications Previous Behavioral Health, Medical, or Insurance background. Work from home/Remote experience. Associates Degree. Education High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 – $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/14/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
