Global Security Operations Analyst (Swing Shift Sun-Thurs 4pm-12:30am) ID-1477
About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.
What You'll Do
- Supports Asset Protection strategies, standards, and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Responsible for the consistent, effective execution of Asset Protection in order to protect stores, distribution centers, and
- Identify and mitigate risks for evolving business environment
- Leverages data gained through process evaluations and Brand data research to influence investigative direction, management
- Facilitate daily operations of the GSOC, encompassing diverse responsibilities such as risk intelligence, incident/crisis management, response to building intrusions, emergency communication, ensuring supply chain resilience, travel security, and implementing physical security measures.
- Participate proactively in the intelligence function, preparing and distributing global risk intelligence products designed to identify and mitigate potential business risks.
- Maintain constant vigilance by monitoring open-source intelligence, social media platforms, and specialized internal intelligence tools for potential threats to employees, company assets, and our brand reputation.
- Keep track of global geopolitical events that could potentially impact executive travel, company events, or operations, and provide timely, periodic reports.
- Take the lead in responding to life safety incidents, such as medical emergencies, safety incidents, or
- natural disasters. This will involve coordinating responses with security
Who You Are
- Experience using data to tell a story to determine and implement solutions
- Collaborate with internal and external stakeholders to support Asset Protection strategies, including the ability to negotiate and build consensus across multiple stakeholders and functions
- Experience in customer service and/or a high-pressure, multitask environment
- Ability to actively learn and immediately apply learnings into decisions and behaviors
- Present problem analysis and recommended solutions in a creative and logical manner
- Must successfully complete and pass the “CritiCall” computer-based testing module. CritiCall is used to measure skills that are vital as a GSOC Operator, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
- Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)
- 1-3 years of Global Security Operations Center or similar customer call center experience preferred.
- Good working knowledge of Microsoft Office suite and Windows OS
- Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment
- Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
- Flexibility to work various shifts if needed, including weekends and holidays
- Experience in working with video surveillance, physical access control, incident management and risk intelligence monitor
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $57,400 - $73,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
