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Aetna Work From Home Customer Service Representative (Entry Level) -US ID-1617

Aetna Work From Home Customer Service Representative (Entry Level) -US
Aetna, an auxiliary of Aetna Wellbeing, is a main broadened medical care benefits organization serving an expected 38 million individuals. Aetna offers a wide scope of conventional, willful, and buyer coordinated health care coverage items and related administrations, including clinical, drug store, dental, social wellbeing, bunch life, incapacity plans, and clinical administration capacities.
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Part-Time, Evening Job Work Title: Aetna Work From Home Client support Delegate (Passage Level)
Work Synopsis:
As a Work From Home Client support Delegate at Aetna, you will be a fundamental piece of our obligation to giving remarkable client encounters. You will draw in with clients through telephone, email, and visit to address requests, resolve issues, and guarantee fulfillment.
Key Liabilities:
Handle inbound client requests instantly and successfully
Give exact data about items, administrations, and approaches
Help clients with exploring... on the web entrances and devices
Resolve client grumblings and raise issues on a case by case basis
Keep an elevated degree of impressive skill and sympathy in all corporations
Meet or surpass execution objectives for efficiency and quality
Required Abilities and Capabilities:
Secondary school recognition or same
Brilliant relational abilities, both verbal and composed
Solid client support direction intensely for helping other people
Capacity to perform multiple tasks and explore PC frameworks effectively
Flexibility to work in a high speed, distant climate
Related knowledge in client care or call focus favored however not needed
Experience: No related knowledge required; passage level position
Working Hours:
Adaptable timetables accessible, including nights and ends of the week
Information, Abilities, and Capacities:
Capability in fundamental PC abilities and experience with online devices
Capacity to rapidly learn and apply new data
Solid critical thinking abilities and scrupulousness
Open to working freely and as a component of a group
Benefits:
Cutthroat compensation
Far reaching benefits bundle including clinical, dental, and vision inclusion
Retirement investment funds plan with organization match
Taken care of time and occasions
Amazing open doors for professional success and expert turn of events
Why Join Aetna:
Joining Aetna implies turning out to be important for a group committed to working on the wellbeing and prosperity of our individuals. You will have the chance to have a significant effect while partaking in a steady and comprehensive workplace.
The most effective method to Apply:
To apply for the Aetna Work From Home Client support Agent position, if it's not too much trouble, visit our vocations page at Aetna Professions

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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