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Customer Service Representative (Part-time)

Other Jobs To Apply

Our CSR,s, create orders, verify insurance and have financial obligation conversations with patients.

It is a fast paced office where a multi-tasking individual with solid verbal and written communication skills will be a valued part of the team.

Computer skills ,good memory and retention skills are extremely helpful.

We seek a person with excellent follow-up skills, the ability to explain products, deductible and copays and other related information in a clear manner.

Job Duties Include:

¨ Processes and completes orders daily

¨ Verifies insurance’s and correctly enters them into system

¨ Coordinate patient information and process paperwork to enable the billing department to submit bills in a timely manner.

¨ Establish and maintain patient files as required by policy and procedure.

¨ Obtain authorization from insurance as needed.

¨ Send CMN with orders

¨ Confirm refills, exchanges, pick ups.

¨ Check all paperwork and enter patients into the system on a timely basis for billing

¨ Make arrangements for collection of co-pay or deductibles, at time of order.

¨ Communicates with referral sources obtaining patient information pertinent to the ordering process.

¨ Understands that they are accountable for their performance of their job

responsibilities

Education/Qualifications:

High School Diploma or equivalent

Previous experience in Customer Relations required and/or health care industry preferred.

Experience/Knowledge:

¨ Must have excellent interpersonal and communication skills.

¨ Must have personal computer skills and be able to operate a multiple line telephone system.

¨ Knowledgeable in all major insurance carrier reimbursement guidelines and eligibility for coverage by third party payors.

¨ Familiar with all lines of equipment and supplies to meet customer needs.

If you love helping people to regain health and independence, have empathy and patience for those with chronic illnesses, and a desire to be that friendly voice on the phone while representing our company, this is the position for you.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 per week

Benefits:

  • On-the-job training

Ability to Commute:

  • Apollo, PA 15613 (Required)

Ability to Relocate:

  • Apollo, PA 15613: Relocate before starting work (Required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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