Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required ID-11016
Full Job Description
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
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Friendly, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $50/hr, Evening Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Phone Job, $50/hr, Remote, Part-Time, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, No Experience, $50/hr, Remote, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Live Chat, $45/hr, College Student, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, $45/hr, Weekend Job, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $40/hr, Remote, Evening, No Experience Weekend Customer Support, $42/hr, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend JobIQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
Role Purpose:
- Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Job Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week shift is 11:00am EST – 8:00pm EST/ 8:00a - 5:00pm PT, under moderate supervision
Minimum Education & Experience:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
