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[Remote] Process Improvement Leader - Operations

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Note: The job is a remote job and is open to candidates in USA. Empire Life is a medium-sized Canadian company focused on innovation and technology in the insurance industry. They are seeking a Process Improvement Leader to lead projects that enhance business metrics, develop new processes, and improve customer experiences while fostering collaboration across departments.


Responsibilities

  • Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results
  • Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials
  • Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices
  • Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals
  • Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input
  • Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints

Skills

  • 1-3 years of experience in areas such as: Data Science, Analytics, Visualization & Artificial Intelligence
  • 1-3 years of experience in areas such as: Process Design & Systems Thinking
  • 1-3 years of experience in areas such as: Digital Development Programming
  • 1-3 years of experience in areas such as: Project Management
  • 1-3 years of experience in areas such as: Product Management or Product Operations
  • 1-3 years of experience in areas such as: Operations Management
  • 1-3 years of experience in areas such as: Client Management
  • A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field
  • Strong leadership abilities
  • High self-initiative and ownership of projects
  • Adaptable and flexible
  • Fast learner with excellent critical thinking, listening and problem solving skills
  • Data driven mindset
  • Excellent communication and collaboration skills
  • Customer focused and ability to learn/understand a user journey
  • Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
  • Strategic inquiry/influence and critical thinking

Benefits

  • Hybrid work model
  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
  • Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
  • Competitive uncapped commission, for sales positions
  • A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

Company Overview

  • The Empire Life Insurance Company (Empire Life) is a proud Canadian company that has been in business since 1923. It was founded in 1923, and is headquartered in Kingston, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is

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