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IT Support Specialist - Fully Remote ID-10973

We’re a global software consultancy that loves solving complex problems with technology. We bridge the gap between strategy and execution, helping our clients strengthen their core tech, scale flexibly, and create seamless digital experiences.

With our extensive experience in software development, we've pioneered open-source products that help development teams build better software. We work closely with our clients to continuously evolve their tech and adopt an adaptive mindset to achieve their business goals. 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We’re expanding and adding exciting new services for our clients. We're looking for talented individuals to join us and make a difference. Come be part of a team where your ideas and skills will drive innovation and growth.

About the role

We are currently seeking an IT Support Technician to join our team. As an IT Support Technician, you will play a key role in providing technical assistance and support to our organization's employees. This position offers an excellent opportunity to utilize your technical skills to resolve hardware, software, and network issues and ensure smooth IT operations.

Day-to-day responsibilities

- Providing technical support to employees via in-person, phone, or remote assistance.
- Installing, configuring, and troubleshooting hardware and software systems.
- Diagnosing and resolving technical issues related to desktops, laptops, printers, and mobile devices.
- Assisting in the setup and configuration of user accounts and access permissions.
- Performing routine maintenance tasks such as software updates, patches, and system backups.
- Documenting support activities, solutions, and resolutions in the ticketing system.
- Collaborating with the IT team to identify recurring issues and implement proactive solutions.


About you

- Associate or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Strong technical skills with knowledge of Windows and/or macOS operating systems.
- Experience with troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Familiarity with ITIL framework and best practices is a plus.
- Previous experience in IT support or helpdesk roles is preferred.



Our benefits

- 401k Retirement Plan: Secure your future with our comprehensive 401k retirement plan.
- Insurance Coverage: Enjoy peace of mind with our comprehensive health, dental, and vision insurance plans.
- Remote-First Environment: Embrace flexibility with our remote-first policy, allowing you to work from anywhere.
- Extra Days Off: Recharge and rejuvenate with additional days off to pursue your passions and spend time with loved ones.
- Parental Leave: Support your growing family with generous parental leave options.
- Gym and Yoga Membership Reimbursement: Prioritize your well-being with reimbursement for gym and yoga memberships.
- Semi-Annual Company Retreat: Connect with colleagues and recharge at our exciting semi-annual company retreats, fostering team spirit and innovation.


We are committed to fostering an inclusive and diverse workplace. If you believe you would be a good fit for this role, we encourage you to apply. We look forward to hearing from you and discovering how your unique talents and perspectives can contribute to our team's success.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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