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EMERGENCY COMMUNICATIONS TELECOMMUNICATOR/TRAINEE

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<strong><u>LOCATION:</u></strong><strong> PEORIA MUNICIPAL BUILDING, 542 SW ADAMS, PEORIA, ILLINOIS (Free Parking)</strong><br><strong> </strong><strong><u>SALARY:</u></strong><strong>  2025 Rate:   $24.05/hr as Trainee - $26.57/hr as Telecommunicator</strong><br>Initially hired as Trainee; promoted to Telecommunicator after completion of training<br><strong>$250.00 bonus upon hire, $500.00 bonus upon completion of one year, $250.00 bonus upon completion of 18 months.</strong><br><strong><u>HOURS:</u></strong> <strong>Days off, Shifts, and Hours vary</strong><br> Three Shifts: 1st=6:00 a.m.-2:00 p.m., 2nd=2:00 p.m.-10:00 p.m., 3rd=10:00 p.m.-6:00 a.m.   <br>As-Needed Shift (any hours and days with minimum 5 days notice – after completion of training) High probability of 2nd or 3rd shift, two consecutive days off during the week, work all weekends and holidays.<br><br>The City of Peoria Emergency Communications Center (ECC) is responsible for emergency communications for the citizens of the City of Peoria and Peoria County. The ECC provides dispatching services to Peoria Police, Peoria Fire, Peoria County Sheriff, Emergency Medical Services, Peoria County Fire & EMS agencies and other City departments as part of the Peoria City/County Enhanced 9-1-1 system.  The ECC typically receives over 350,000 incoming telephone calls a year. Telecommunicators are responsible for communication between those in need and police, fire and emergency medical services (EMS). This is done by taking emergency phone calls, sending out appropriate information for Police, Fire and EMS and providing accurate contact information for affected individuals.<strong><u>IMPORTANT ATTRIBUTES</u>:  </strong>Skill in typing information (45 words per minute), using letter/number combinations, quickly and accurately; ability to handle a high degree of stress; ability to listen to caller, type information into computer about the call, and respond to radio simultaneously; make decisions quickly and take effective action in emergency situations; ability to establish and maintain working relationships with the general public and other employees.<br> <p><strong><u>TESTING REQUIREMENTS: </u></strong> Tests will be conducted on an on-going basis; applicants will be notified of testing dates; applicants who successfully pass all required tests will be placed in an eligibility pool for future hire.  Candidates who successfully pass tests will be required to observe in the ECC for a minimum of 4 hours.  Candidates will be given an orientation and detailed information about the duties and environment. Selected candidate must successfully pass a criminal background check, pre-employment physical, including a drug screen, prior to hire.<br> </p>High school diploma or GED; radio or telephone communication courses helpful; prior related dispatching experience desirable; experience in multi-tasking jobs a plus; equivalent combination of education and experience considered;  must pass computerized telecommunicator test and oral interview; selected candidate must successfully pass background investigation conducted by the Police Department.<strong>EMERGENCY COMMUNICATIONS TELECOMMUNICATOR/TRAINEE</strong><br><strong>STEPS IN HIRING PROCESS - As of 1/1/2016</strong><br> <br><strong><u>CRITICALL TESTING (allow 2 hours for test)</u></strong><ul><li>Test held at the Municipal Services Building, 542 SW Adams, Info Systems Training Room</li><li>Computer scored test includes:</li></ul>Data Entry skill & speed<br>Call Summarization<br>Decision Making<br>Memory Recall<br>Sentence Clarity<br>Prioritization<br>Map Reading<br>Spelling<br>Reading Comprehension<br> <br><strong><u>SELECT INC TESTING (Allow 2 hours for test; usually immediately follows Criticall test)</u></strong><ul><li>Test held at the Municipal Services Building, 542 SW Adams, IS Training Room</li><li>Valid behaviorally based assessment specifically for entry level 9-1-1 telecommunicators and call takers</li></ul> <br><strong><u>MANDATORY VISIT TO EMERGENCY COMMUNICATIONS CENTER (9-1-1)</u></strong><ul><li>Prior to the Oral Interview each candidate <u>must</u> spend a minimum of 4 hours observing in the City's Emergency Communications Center. Candidates may observe on any day of the week, including weekends. Candidates will need to make arrangements with the ECC Shift Supervisor for their observation.</li></ul> <br><strong><u>ORAL INTERVIEWS</u></strong><ul><li>Given to all individuals who pass the Criticall & Select pre-employment test</li><li>Approximately 25 minutes in length</li><li>Standard interview questions - job -related questions that measure the individual's ability to think on their feet</li><li>Conducted by  Staff of the Emergency Communications Center and Human Resources</li><li>Individuals are given points for each question: points are totaled and averaged for passing score of 45 (Maximum points 75)</li><li>Information about the shift, environment, training, benefits given to applicants at this time</li></ul> <br><strong><u>BACKGROUND INVESTIGATION</u></strong><ul><li>Candidates who pass the oral interview will be given a detailed background investigation questionnaire to complete. This must be returned to the HR Department within 5 business days of notification of passage of the oral interview.</li><li>Background investigation, including a criminal history check, will be conducted by the Peoria Police Department. Passage of background is required.</li></ul> <br><strong>Applicants who are successful in all phases of the testing will be given a cumulative score and placed into an Eligibility Pool. Candidates who successfully pass the background investigation will be offered a position, conditional upon passing the medical exam, including a drug screen, as openings occur.</strong><br><br>APPLICATIONS FROM THE GENERAL PUBLIC WILL BE ACCEPTED IN THE HUMAN RESOURCES DEPARTMENT, CITY HALL, 419 FULTON, ROOM 202, PEORIA, IL  61602.  FAX# (309) 494-8587, PHONE# (309) 494-8575; E-MAIL <a>humanresources@peoriagov.org</a> ; WEBSITE <a href="http://www.peoriagov.org">www.peoriagov.org</a>. YOU ARE REQUIRED TO ESTABLISH RESIDENCY WITHIN PEORIA CITY LIMITS WITHIN ONE YEAR OF EMPLOYMENT.  HOWEVER, IF YOU CHOOSE TO WAIVE THAT REQUIREMENT, YOU MUST LIVE WITHIN A TWENTY (20) MILE RADIUS OF CITY HALL AND GIVE UP 2% OF YOUR BASE PAY FOR FIVE (5) YEARS. YOU WILL NEED TO COMPLETE A WAIVER OF RESIDENCY FORM IN THE HUMAN RESOURCES DEPARTMENT.  EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER.  SELECTED CANDIDATE MUST PASS MEDICAL EXAMINATION INCLUDING A DRUG SCREEN PRIOR TO HIRE.  OFFICIAL CLASS SPECIFICATIONS AVAILABLE IN THE HUMAN RESOURCES DEPARTMENT.<br><br> 

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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