Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Agent (MIA-ATO) - Part Time

Other Jobs To Apply

Job Description
The Customer Service Agent (Miami-Airport Ticket Office) reports to the Station Manager-Miami and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.

Summary of Key Responsibilities:

ยง Provide excellent customer service to our customers and internal team members.

ยง Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR)

ยง Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.

ยง Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required

ยง Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions

ยง Must be able to coordinate load planning, weight and balance calculations and load sheet preparations for flights

ยง Must be well groomed in appearance and adhere to uniform appearance standards.

ยง Closing daily Ticket Agent Report (TAR).

ยง Timely advise vendors of flight schedule changes and irregularities

ยง Coordinate with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates

ยง Maintain flight files in accordance with company and government regulations

ยง Any other duties assigned

Requirements

Qualifications, Skills & Experience:

ยง Minimum of high school diploma with O' level passes in Math, Geography and English

ยง Ability to undergo three (3) weeks of intense job training if deemed necessary

ยง Proficient with Microsoft Office Programs, specifically Excel and Word

ยง Ability to work independently and under pressure at times while maintaining accuracy

ยง Excellent oral and written communication skills

ยง Extensive customer service experience

ยง Post-holder must be able to lift suitcases and types of baggage up to 70 lbs.

ยง Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography

ยง Promoting strong Customer Care Culture

Desirable

ยง Ability to speak a foreign language (preferably Spanish)

ยง Working knowledge of IATA Procedures

ยง Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice

Non-U.S. citizens are not eligible for hire.

Benefits

Cayman Airways offers an excellent compensation package
Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts