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Ramp Agent (Customer Service Agent) - SEA - Seattle, WA

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Delta Air Lines is a leading global airline committed to connecting people and places across the world with a focus on safety, customer experience, and operational excellence. Headquartered in the United States, Delta is a major player in the aviation industry and prides itself on its dedication to care, integrity, resilience, and servant leadership. With a culture rooted in these core values, Delta strives to provide its employees with opportunities for growth and career advancement while delivering an exceptional travel experience for its customers. The company offers competitive salaries, comprehensive benefits, and various employee support programs, making it an employer of choice in the airline industry. This role at Delta Air Lines is for an Airport Customer Service position based in Seattle, Washington, with a starting wage of $22.72 per hour. The position is part-time to full-time with work hours ranging from 20 to 40 per week depending on seniority and operational needs, including shifts ranging from early morning to overnight. This entry-level role is critical in ensuring the safety, accuracy, and timeliness of cargo and baggage handling operations at the airport. The successful candidate will be responsible for safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft while operating ground support equipment in potentially challenging weather conditions. This role requires physical endurance as tasks include bending, lifting heavy bags up to 50-70 pounds, standing, and walking for extended periods. Delta Air Lines emphasizes safety, compliance, and internal growth opportunities. Employees in this position are expected to wear company-approved personal protective equipment (PPE) at all times and pass a physical ability test. The role demands a proactive approach to safety and security, effective communication, and a dedication to delivering high levels of customer service. As part of the Delta team, employees are supported by career development programs, wellness initiatives, and numerous employee discounts and perks. This position is ideal for someone looking to start or grow their career in the airline industry with a company that values diversity, inclusion, and employee success.
  • Possess a high school diploma, GED, or high school equivalency
  • Be at least 18 years of age
  • Have authorization to work in the United States
  • Hold a valid driverโ€™s license
  • Proficiency in English
  • Pass a physical ability test
  • Consistently prioritize safety and security of self, others, and personal data
  • Wear required company-approved personal protective equipment including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel
  • Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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