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Scheduling Coordinator, Netflix House - Dallas

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Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queenโ€™s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on Londonโ€™s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5. The Role As the Scheduling Coordinator, you will oversee all processes around labor planning, scheduling, and payroll submission for the hourly Crew Members. Responsibilities will include administrative coordination for time-off requests, shift trades, ongoing schedule conflicts for full-time and part-time employees. The Scheduling Coordinator will own the entirety of the scheduling and payroll cycle in Workday, and is responsible for timely processing. The ideal candidate will have meticulous attention to detail and the ability to field questions from the Crew about scheduling and payroll. This on-site hourly role reports to the Assistant General Manager and is based in Dallas, TX What you will do: Develop a shift planning process to determine the proper staffing levels for efficient labor usage based on a variety of aspects including seasonality, events, promotions, and other operational needs. Develop the weekly schedules balancing business needs, Crew Member availability, and scheduling requests and publish the schedule two weeksโ€™ in advance. Support the Operations team in the creation of daily rotation schedules for Crew that indicate positions worked throughout the day. Handle any post-hoc scheduling requests that come after the schedule has been published. Manage the payroll process of submitting worked hours and checking for any discrepancies between the scheduling system and HR payroll systems. Contribute to labor reporting and answering questions about labor actuals by pulling data from the HRIS system. Respond to staff queries about scheduling and payroll Promote and foster a mindset of continuous innovation for internal teams and external partners. What we need from you: Applicants must be at least 18 years of age to be considered for employment Demonstrated 3+ years of staff scheduling/payroll work in a fast paced retail, attraction, or F&B operation. Ability to process a large volume of data meticulously and under deadline. Knowledge of local laws regarding breaks, meal periods, overtime, holiday pay, and payroll for both full-time and part-time employees. Expertise in scheduling software (preference for Workday software) Experience with creating and analyzing labor reports. Strong knowledge of industry best practices for operational deployment planning. Ability to handle confidential and sensitive information with discretion. Excellent communication skills, both verbal and digital. Strong desire to think outside the box and innovate. Availability to support a 365-day attraction through flexible scheduling; this position balances a typical Monday through Friday work schedule with evening and/or weekend event support. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled. At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. Weโ€™re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the worldโ€™s biggest fans of entertainment, and weโ€™re always looking to help you find your next favorite story.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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