Apple Support College Program At Home Advisor - University of California Santa Cruz

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About the position

Responsibilities

  • Engage with customers to provide technical support and troubleshooting for Apple products.
  • Explain step-by-step solutions to customers with patience and clarity.
  • Utilize documented troubleshooting flows to resolve customer issues.
  • Listen actively to customer concerns and tailor responses to individual needs.
  • Provide an incredible customer experience while fixing technical issues.

Requirements

  • Strong problem-solving skills and ability to connect with others.
  • Technical expertise in Apple products and services.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

  • Experience in customer service or technical support roles.
  • Familiarity with Apple products and services.

Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • Employee stock purchase plan participation.
  • Discounted products and free services.
  • Reimbursement for educational expenses, including tuition.
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