Optional Services Analyst-Remote ID-11087

Performs a broad range of moderately complex functions that support Cigna's Optional Services Program as well as other payment programs that align with Cigna’s product offerings as directed by supervisor and team leaders. Analyzes and verifies internal consistency, compliance, completeness and arithmetic accuracy of Optional Services and other payments. Assures invoices are being processed in the correct accounting period and in the correct cost center. Maintains tracking for submitted and processed payment through Cigna's OS Input Tool, Central Accounts Payable and other payment applications. 

Remote Moderator, $42/hr, College Student, Weekend Job Phone Support, $45/hr, Remote, No Experience, Evening Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, No Degree, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Phone Job, $35/hr, Remote, Part-Time, College Student Remote Customer Support, $45/hr, No Experience, Part-Time Remote Phone Support, $40/hr, Night Job, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Support, Remote, $42/hr, Evening/Night Shift Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Live Chat, $40/hr, College Student, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $40/hr, Evening/Night Job, No Experience Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Support, $40/hr, Night Job, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $40/hr, Night Job, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, No Experience, $42/hr, Remote, Weekend Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Data Entry, $45/hr, Weekend Job, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $35/hr, College Student, Night Shift Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Customer Support, $45/hr, No Experience, Part-Time Remote Data Entry, $40/hr, College Student Friendly, Part-Time Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Phone Support, $45/hr, Evening, No Experience Required Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Customer Support, $50/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Experience Required Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Live Chat, $40/hr, College Student, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Moderator, $42/hr, Weekend, No Experience Required Remote Phone Job, $50/hr, College Student, Night Shift Customer Support, $40/hr, Remote, Evening, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Data Entry, $40/hr, Part-Time, College Student Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Entry-Level Remote Data Entry, $50/hr, Evening Job
  • Process end to end optional services and other payments across all Cigna markets and segments as assigned.
  • Communicate information regarding payments and notifications for client optional services payments and processes.
  • Maintain tracking for client optional service and other payments.
  • Interact with external and internal customers regarding all items related to optional services payments and processing.
  • Perform work within standard operating procedures related to Optional Services and other payments, ensuring compliance and timeliness in alignment with quality and production expectations.
  • Provide reporting related to optional services and other payments, including the Data Resource Center
  • Participate in root cause analysis of issues related to optional services and other payments.
  • Participate in projects related to optional services including application development and other product/process related initiatives.

Qualifications:

  • Bachelor/Associate’s degree in a related field preferred or at least one year of related experience.
  • Previous billing or payment experience preferred.
  • Knowledge of systems such as Excel, Word, Outlook, Cigna's OS Input Tool, Cigna's Central Accounts Payable tool or related financial accounting applications is preferred.
  • Strong attention to detail.
  • Strong analytical and problem solving skills.
  • General knowledge of insurance products, procedures and systems for the optional services functional area is desired.
  • Prior experience working with matrix partners and external customers is preferred.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 25 - 38 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...