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Customer Service Representative

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We are looking for a dedicated Customer Service Representative to join our team in Millville, New Jersey. In this role, you will play a key part in ensuring smooth communication with customers and assisting with order processing. This is a long-term contract position, offering an opportunity to grow and contribute to a dynamic environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with efficiency and a focus on quality service.<br>• Assist customers with inquiries, ensuring their needs are met in a timely manner.<br>• Process orders accurately, maintaining attention to detail and adherence to company procedures.<br>• Utilize Microsoft Office tools to manage and document customer interactions.<br>• Collaborate with supply chain teams to address and resolve order-related issues.<br>• Maintain updated knowledge of company products and services to provide accurate information.<br>• Support daily operations by coordinating with other departments as needed.<br>• Ensure compliance with business casual dress code and maintain high working standards.<br>• Utilize Sage or similar systems for order entry and customer information, if applicable.<br>• Contribute to continuous improvement initiatives within the customer service department.<br>• Proven experience in customer service, preferably within a call center environment.<br>• Strong skills in order entry and handling inbound and outbound calls.<br>• Proficiency in Microsoft Office applications, including Word and Excel.<br>• Familiarity with Sage or similar systems is an advantage but not mandatory.<br>• Excellent verbal and written communication skills.<br>• Ability to multitask and manage time effectively in a fast-paced environment.<br>• Detail-oriented with a commitment to accuracy and quality.<br>• An approachable demeanor in all customer interactions.<br>TalentMatch<sup>®</sup><br><br><p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p><br><br><p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.</p><br><br><p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p><br><br><p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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