Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Cake Decorator, you'll apply proper decorating techniques and maintain quality of products by following guidelines. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
a high school diploma
bakery experience
communication and interpersonal skills
What is the work?
Customer Service:
Provides superior customer service
Takes cake orders from customers by telephone or in person, with a high level of accuracy
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques to meet customer needs and build department sales
Production:
Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries
Writes on cakes with icing on request
Reads / executes daily production list through cake flow
Ensures quality control of all products before sending to sales floor per VTAs
Ensures cake product reaches the showcase and tables at prescribed times
Food Service:
Prepares, packages, and merchandises fresh product effectively
Slices, packages, labels, and rotates products
Records production and shrink to aid in production planning
Food Safety:
Maintains sanitation in work area
Complies with H-E-B food safety and sanitation standards
Complies with department / Store operating procedures
Operates / maintains all equipment properly
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
1+ years of experience
Completion of Company Orientation, safety training, and eCommerce Online Ordering training upon hire
Do you have what it takes to be a fit as an H-E-B Cake Decorator?
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
Strong customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly
stand, reach at waist, grasp
Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills
Occasionally be exposed to wet, cold, hot conditions, and loud noise
Demonstrate the ability to lift up to 40 lbs
Demonstrate the ability to manage in excess of 25 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
10-2018Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: PART_TIME
