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Ticket/Gate Agent (Customer Service Agent) - DEN ID-11181

About the position

As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for various tasks that contribute to the overall efficiency and safety of air travel.

Responsibilities

Requirements

  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embrace diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • Proficiency in English.
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
  • Possess basic digital literacy.
  • Pass a physical ability test (PAT).
  • Pass a Customer Service Assessment.
  • Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

Benefits

  • Competitive salary, industry-leading profit sharing program, and performance incentives.
  • 401(k) with generous company contributions up to 9%.
  • New hires are eligible for up to 2-weeks of vacation.
  • In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
  • 10 paid holidays per calendar year.
  • Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
  • Non-birthing parents are eligible for 2-weeks of paid parental leave.
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health.
  • Domestic and International space-available flight privileges for employees and eligible family members.
  • Career development programs to achieve your long-term career goals.
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
  • Recognition rewards and awards through the platform Unstoppable Together.
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks.
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