TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

In this dual position, you will play a crucial role in delivering integrated administration solutions to large public sector clients. You will execute testing strategies, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution.
With a customer-centric perspective, you'll apply best practices, quality assurance, and ongoing production techniques while supporting the continuous improvement of testing processes. You'll develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions.
You will continue to support the integrated administration solution delivered at go live as you transition to our Ongoing Services team in a client-facing role responsible to support our enterprise SaaS solutions. In this role, you will work closely with our client leads to proactively ensure we deliver quality service and optimal solutions to support our client’s business operations needs.

What’s in it for you

• Career growth opportunities as the client portfolio expands
• 100% work from home arrangement with travel requirements for essential meetings in the USA
• Long-term work with cutting-edge technology solutions and extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
• Comprehensive customizable benefits package to suit your unique needs and lifestyle
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan

What you'll do:

Testing & Quality Assurance

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to refine testing scope
• Analyze technical documents to identify test scenarios and develop positive and negative test cases
• Build and maintain test suite based on newly added or changes in existing functionalities with clear expected results and test data
• Prioritize and execute test execution based on assigned priorities
• Identify and assess impact of changes

Ongoing Services

• Document business and operational needs within the context of implementation and workflow automation
• Oversee the complete lifecycle of ongoing client requests, including assignment to appropriate internal teams, clear ownership designation, and timely, quality-assured completion.
• Analyze and evaluate change requests for the solution and internal processes, contributing to updates in requirement documentation and continuous improvement initiatives.
• Ensure quality and consistency of client-facing communications through peer review.
• Track progress on root cause analysis and functional support to guarantee service level agreement compliance.
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Responsible for providing expertise on the integrated administrative solution to both internal and external resources

Leadership & Collaboration

• Participate in test strategy and test plan definition
• Support and peer-review tasks of other QA and ongoing services resources
• Report testing and ticket progress to Leads and escalate risks affecting deadlines or quality
• Propose solutions and improvements to optimize efficiency and reduce costs
• Provide client support and training as required (possible travel involved)

You Have:

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field
• 5+ years of experience in software quality assurance including 2 years in a senior role
• Ability to understand client needs and requirements from a quality assurance, testing, and ongoing services perspective, ensuring solutions align with external customer expectations.
• Ability to balance multiple priorities while maintaining strong collaborative relationships with stakeholders, developers, and business teams.
• Excellent communication skills in English (oral and written) with external clients and internal team members at all levels
• Proficiency in current computer technologies
• Experience in using Excel and the Microsoft Office suite

What you bring:

• Curious, disciplined, and creative mindset
• Detail-oriented and methodical approach to problem-solving
• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
• Customer-centric perspective with commitment to quality
• Ownership and accountability for deliverables
• Available to travel as needed

Nice to Have:

• Experience with pension administration domain and software systems
• SaaS platform experience, particularly in high-availability environments
• Experience in interface testing

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.