Special Services / VIP Services (JFK Airport) for LATAM Airlines

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The Professional Group is actively seeking experienced Special Service Agent for a leading South American carrier, LATAM Airlines Group. This position will be working out of the JFK International Airport. See below for full details and come join us!

Objetive:

Provide excellent customer service to the passengers flying with the airline.

Main functions:

  • Optimize the processes of Preferential check in, UPG, boarding of our clients.
  • Presence at the arrivals, receive passengers and ensure fast delivery of their luggage
  • Active respond by phone to our Goss passengers and executives during the shift regarding their requests
  • Stay permanently well informed of the itinerary changes.
  • Inform the results to the LATAM executives validating waivers (Recommendation, OT)
  • Block seats if necessary and carry out administrative tasks related to their role during the work shift.
  • Supervise and follow up the special requests received from passengers, back office and management
  • Maintain constant communication with the different areas to be informed and involved in operational changes.

Requirements:

  • 3 years of customer service experience.
  • Proficient in MS Office.
  • College Education desired.
  • Fluency in English, Portuguese and Spanish.
  • Excellent communication skills in multiple languages.
  • Knowledge of Sabre.
  • Calm while working under pressure.

Job Types: Full-time, Contract

Pay: $22.29 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Spanish (Preferred)
  • English (Preferred)
  • Portuguese (Preferred)

Work Location: In person

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