Team Lead, Supply Chain/Transportation Management

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Position Overview

At Amazon, we're working to be the most customer-centric company on earth. Amazon is seeking Team leads for our transportation team. We are looking for a Team Lead for our Delivery center, responsible for shift operations at our DCs and supporting the DC manager in performance management and driving the operational plan.
Location: Hyderabad

Key Responsibilities

  • Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
  • Work on the ground to enable network with new product launches and partner with the operations and other teams.
  • Maintain & publish routine reporting on current performance & business with Amazon. Publish recommendations and action plans based on data. Report on the overall Network Health in the assigned territory.
  • Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring. Drive the team of associates toward targets.
  • Set proper expectations, provide clear status communications, and manage relationships with the associates.
  • Work with process associates & station teams to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Handle day-to-day operational escalations and be available to address issues around the clock.
  • Internal/External Stakeholder management.
  • Support station operations and/or customer deliveries.

Required Qualifications

  • Education: Bachelor's degree
  • Requirements: Speak, write, and read fluently in English; Experience with Microsoft Office products and applications
  • Strong leadership capabilities and people management skills
  • Ability to work under pressure
  • Ability to work in ambiguous situations
  • Good communication skills with the ability to explain objectives effectively
  • Listening skills: Gains input and commitment from all involved in delivering their specific part
  • Strong bias for great customer service: Engage the team in developing their understanding of Customer Experience
  • High ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
  • Analytical skills and ability to analyze and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks

Preferred Qualifications

  • Qualifications: MBA

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