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Staffing Specialist, WFS India- Amazon Customer Service

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<strong>Description<br><br></strong>Note: This role is based out of HYD20<br><br>We are looking for a talented High Volume Hiring (HVH) Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal candidate will work effectively with internal and external stakeholders and support the mass/high volume hiring process for hourly Customer Service Associates (CSAs).<br><br>The HVH Recruiter is responsible for candidate talent search and placement, process improvement, and executing hiring strategies for CSA-level hiring, as well as other hiring programs. Recruiters at Amazon foster a collaborative team environment that ensures delivery of efficient, effective, quality driven service to internal customers.<br><br>Key job responsibilities<br><br>Owns execution of the end-to-end / full cycle recruiting process for high volume hourly Customer Service Associate positions<br><br>Owns sourcing activities to ensure a ready-to-hire pipeline at all times.<br><br>Collaborates with other support areas to ensure hiring is effectively completed, taking care of candidate experience.<br><br>Implements and enforces consistency with recruiting policies and procedures.<br><br>Creates, posts, tracks, and unposts all the external requisitions for high-volume hiring positions.<br><br>Coordinates and participates in recruiting programs and events, such as job fairs, university/technical schools hiring, and other candidate engagement events. [May be country specific]<br><br>Analyzes application and process data to identify market or operational trends and escalates any process issues.<br><br>Reviews and processes candidate escalations as appropriate.<br><br>Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candidate experience and candidate assessment.<br><br>Ensures the quality of the process documentation for all the recruiting steps including creating and extending well-supported, documented offers to candidates.<br><br>Creates a collaborative recruitment process, by keeping positive communications with peers, hiring managers and interview loop members at all times.<br><br>Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase<br><br><strong>About The Team<br><br></strong>On the Amazon Customer Service High Volume Hiring Recruiting team, you’ll leverage innovative technology, programs and processes as you deliver Earth’s best talent across the globe. You’ll be part of a team that meets hiring goals by using objective and inclusive recruiting practices to attract, engage, and assess candidates. Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 3+ years of human resources experience</li><li> Experience with HR processes and systems<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 2+ years of HR/HR shared service center experience</li><li> Experience with process improvement and stakeholder management</li><li> Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI - Maharashtra<br><br>Job ID: A3146597

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...