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Sales Agent, Holland America Line – Remote US - USA largest job hiring

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Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences. We’re looking for amazing Direct Reservations (HAL) professionals to join our team. As a work from home Sales Agent with Holland America Line, you’ll become a resource for our guests and assist in planning the vacation of their dreams while selling a range of travel products and services. You’ll respond to a variety of calls from direct consumers and Travel Advisors. You’ll utilize your superior customer service skills to build rapport, recommend and book cruises, cruise tours, and travel options. Providing quality customer service on all calls, you’ll assist guests and Travel Advisors with problems that might occur on a reservation, provide post-booking sales and support and work across departments to provide seamless fist call resolution. Here’s a summary of what Holland America Line is looking for in its Sales Agents. Is this you? Responsibilities • Apply professional sales techniques in the promotion and sale of cruises and Cruise Tours for direct consumers and Travel Advisors. • Demonstrate sales effectiveness by securing deposits on reservations made, upsells and optional travel add-ons. • Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer’s reservation. • Proactively assist direct consumers or Travel Advisors with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner. • Communicate effectively with customers, co-workers and management thru both oral and written communication. • Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise them of the correct terms and conditions. • Work independently as a work at home agent, meeting sales and performance metrics, and adherence and availability requirements. • Adhere to department Quality Assurance guidelines for customer contacts and utilizes feedback to improve performance and customer experience. • Special projects as directed by the Supervisor or Manager of Contact Center Sales. Requirements • 1 year of experience in positions in the area of customer service and/or sales. • Experience in the travel and hospitality industry preferred. • Experience working in a high-volume call center is plus. • Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management. • Must be able to work independently and be self-motivated since you will be working from home. • Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home. • Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...