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Remote Customer Service Representative – Part-Time

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Job Summary

Progressive Technology is seeking a dedicated and professional Remote Customer Service Representative (Part-Time) to join our growing team. This role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and want to build their careers in a flexible, remote-first environment. As a vital member of our support team, you will assist customers with inquiries, product questions, and basic troubleshooting—all from the comfort of your home.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.

  • Handle customer complaints with empathy and patience, providing timely and effective resolutions.

  • Maintain up-to-date knowledge of products and services to assist customers efficiently.

  • Document all customer interactions accurately using internal systems.

  • Escalate unresolved issues to the appropriate department in a timely manner.

  • Meet performance metrics including response time, customer satisfaction scores, and resolution rate.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong active listening and interpersonal abilities.

  • Proficiency with computer systems and ability to navigate multiple software platforms simultaneously.

  • Ability to remain calm and professional in high-pressure or emotional situations.

  • Self-motivated, reliable, and able to work independently with minimal supervision.

Experience

  • Minimum 6 months to 1 year of experience in a customer service or support role (preferred but not mandatory).

  • Freshers with strong communication skills and a willingness to learn are welcome to apply.

Working Hours

  • Part-Time: 20–25 hours per week.

  • Flexible scheduling available, including evenings and weekends.

  • Ideal for students, stay-at-home parents, or individuals seeking supplementary income.

Knowledge, Skills and Abilities

  • Familiarity with CRM tools and virtual communication platforms (e.g., Zendesk, Freshdesk, Slack, Zoom).

  • Basic understanding of customer service principles and conflict resolution strategies.

  • Ability to prioritize tasks, manage time effectively, and work in a fast-paced remote environment.

  • Positive, can-do attitude with a customer-centric mindset.

Benefits

  • Work-from-home flexibility with zero commute.

  • Competitive hourly compensation.

  • Paid training and continuous learning opportunities.

  • Opportunity to transition into full-time roles based on performance.

  • Supportive team environment with regular virtual check-ins and activities.

Why Join Progressive Technology?

At Progressive Technology, we believe that customer satisfaction starts with employee satisfaction. That is why we invest in your growth and well-being. Whether you are launching your career or looking for a meaningful part-time role, you will find a supportive, tech-forward workplace with a culture of respect, innovation, and inclusivity.

How to Apply

If you are ready to bring your customer service skills to a forward-thinking tech company, we would love to hear from you.
📧 Send your updated resume to us with the subject line: Remote Customer Service Representative – Part-Time.
📝 Applications will be reviewed on a rolling basis—early applications are encouraged.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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