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Call Center Customer Service Representative Overnight

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<p>LSA is currently seeking individuals who are passionate about exceeding customer expectations to support our call center. LSA offers a multi-cultural working experience in a casual and friendly atmosphere. We are committed to employee development and offer room for advancement! LSA’s Mission is to have our employees come to work every day with one goal in mind: to help people and companies survive and thrive in a global environment.</p> <p>***Please note that we are currently working remotely during the Covid-19 Pandemic. We anticipate a partial return to the Horsham office when the Covid-19 Pandemic subsides*</p> <p>Responsibilities</p> <p>Assist clients by gathering accurate information and connecting them with an Interpreter over the phone<br /> Ability to handle high volume calls pleasantly and efficiently<br /> Provide exceptional customer service</p> <p>Requirements</p> <p>A personal computer with working camera and internet connection (required for remote Covid-19 work)<br /> Ability to deliver a highly satisfying customer experience<br /> Strong computer skills and ability to learn new software<br /> Ability to keep sensitive information confidential<br /> Multi-language capability is not required</p> <p>Qualifications</p> <p>High school diploma or equivalent<br /> Proven success in a previous customer service/call center position<br /> Ability to work remotely in emergency situations<br /> This position is an on-site position, however due to Covid-19 we are working remotely until it is safe to return on-site.<br /> LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Please reach out to set up an interview and learn more!</p> <p>If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673</p> <p>LSA is a government contractor, and subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.</p> <p>Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsaweb.com.</p> <p>LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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