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Customer Experience Associate II

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<p>Are you a customer service superstar? Are you passionate about providing exceptional customer experiences? Look no further! Conduent is seeking a highly motivated Customer Experience Associate II to join our dynamic team. As a CX Associate II, you will be responsible for delivering top-notch customer service and ensuring customer satisfaction. We are looking for individuals who are detail-oriented, excellent communicators, and thrive in a fast-paced environment. If you are ready to take your customer service skills to the next level, join us at Conduent! Provide exceptional customer service through various channels such as phone, email, and chat. Ensure customer satisfaction by promptly and effectively addressing customer inquiries, concerns, and complaints. Maintain a positive and professional attitude at all times when interacting with customers. Demonstrate excellent communication skills to effectively convey information and resolve issues. Follow company guidelines and protocols for handling customer interactions. Keep accurate records of customer interactions and transactions. Collaborate with other team members to resolve complex customer issues. Continuously strive to improve customer service processes and procedures. Stay up-to-date on company products, services, and policies to provide accurate information to customers. Adhere to established performance metrics and goals set by the company. Proactively identify and escalate potential customer issues to appropriate channels. Take ownership of customer escalations and work towards timely resolutions. Assist in training and mentoring new team members. Maintain confidentiality of customer information and adhere to data protection policies. Stay updated on industry trends and best practices in customer service. Continuously work towards enhancing customer experience and satisfaction. Maintain a positive and professional relationship with customers to foster long-term loyalty. Collaborate with cross-functional teams to ensure a seamless customer experience. Adhere to all company policies, procedures, and code of conduct. Contribute to a positive and productive team environment.</p><p>Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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