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Patient Success Coordinator - Remote - Saturday & Sunday 8:00 a.m. to 6:30 p.m.

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Part-Time Saturday and Sunday 8:00 a.m. to 6:30 p.m. Pay Range: $17.00 - $19.00ROLE: The TridentCare at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal oversight for all home-based orders to ensure that TridentCare meets or exceeds its customer commitments related to the execution and follow-up of the service provided.TASKS AND RESPONSIBILITIES:Work directly with the field leadership team to ensure the timeliness of services provided to the patient are within a customer's service matrix.Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; when applicable.Providing ETAs to the patient or ordering entity, when applicable.Rescheduling and cancelling exams when appropriate and communicating with the patient and/or ordering entity.Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs.Become SMEs in the various models of TridentCare at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs.Work with internal teleradiology team to ensure successful image transfer processes, when applicable.Address patient and/or client questions/concerns timely; record for Quality Improvement metrics.Assist in obtaining required paperwork for timely and accurate billing, as applicable.Monitor reporting and operational metrics for all home-based services.Answer incoming customer service orders as soon as possible.Display active listening and superior customer service skills for both external & internal customers.Display the ability to enter orders manually via our fax process.Navigate seamlessly through the TridentCare applications (TCC, DDF, etc.)Display the ability to operate the phone system effectively.Adhere to work scheduleSKILLS/EXPERIENCE:Ability to work independently and as a team.Ability to communicate effectively through electronic means including Microsoft Teams, Skype and Web based meetings.Strong computer skills, including Microsoft office suite (Outlook, Word, & Excel).• Strong customer service skills.Solid communication skills (including verbal, written, and listening skills).Solid problem solving and decision-making abilities.Results oriented and goal driven.Strong ethics, integrity, and accountability.Ability to type 35-40 words per minute.Medical terminology/experience preferred but not required.High School degree or GED equivalent required. Associates Degree (B.A.) preferred.#MBX Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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