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Assistant Manager - Quick Service

Other Jobs To Apply

Assistant Manager

Pay: $17.50/hr + tips

Reports To: General Manager (GM)

Schedule: Full Time (with flexibility to cover shifts as needed)

Position Overview:

The Assistant Manager is a leadership role responsible for overseeing day-to-day operations of the shop. This position requires a strong focus on customer service, team accountability, and efficient shift management. The Assistant Manager ensures that the team is performing at a high level and that the shop is running smoothly. They are key in training, coaching, and supporting team members, and ensuring communication is clear between all staff and leadership.

Key Responsibilities:

  • Shift Leadership: Lead shifts, select stations, and maintain a positive and efficient work environment.
  • Customer Service: Manage customer concerns, handle complaints professionally, and ensure an exceptional customer experience.
  • Team Accountability: Hold team members accountable for maintaining high standards of customer service, cleanliness, and productivity. Conducting monthly 1:1 meetings with team members.
  • Inventory Management: Oversee and manage inventory, ensuring stock is ordered and received on time. Conduct regular inventory counts.
  • Employee Development: Train new team members on policies, procedures, and best practices. Conduct clarity and alignment conversations, redirections and sit in on Performance Improvement Plans (PIPs).
  • Communication: Ensure that all communication flows effectively between the team, Assistant Manager, and General Manager, especially regarding staffing, inventory, and any operational issues.
  • Chore Management: Supervise and check on chore completion to ensure that all tasks are carried out promptly and to standard.
  • Record Keeping: Track and document employee conversations, disciplinary actions, and performance-related matters.
  • Administrative Support: Help with scheduling and shift coverage. Communicate updates, policies, and goals to the team. Assist with interviewing, training, and ongoing development of staff.

Qualifications:

  • Proven leadership skills.
  • Strong communication skills, both with customers and team members.
  • Ability to manage conflict and resolve customer issues with professionalism and tact.
  • Solid organizational skills and attention to detail.
  • Proven ability to train and develop staff.
  • Availability to work flexible hours, including weekends and holidays.

Benefits:

  • Employee discounts
  • Opportunities for growth within the company
  • Eligible for paid time off (PTO) after six months of acting in role
  • A fun, team-oriented work environment
  • Paid training
  • Paid lead in-services and off-premise meetings

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Employee discount
  • Paid time off
  • Paid training

Work Location: In person

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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