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Night Auditor

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<p><strong>The Sleep Inn & Suites in Lancaster, WI is currently accepting applications for an Overnight Front Desk Agent. Ideal candidates can work between the hours of 9pm and 7am and have previous 3rd shift work/schedule experience. This position can be either full-time or part-time opportunity for the right candidate.</strong></p><p><strong>Did you know that our employees receive hotel discounts at other Choice Brand Hotels as well begin earning paid time off starting day one of employment? Want to learn more about what we have to offer - contact us today!</strong></p><p>We are seeking an individual with a high level of professionalism and effective decision-making to be an Overnight Front Desk Agent, responsibilities include checking guests in, handling inquires about the property and reservations, reconciles all accounts and end of business day tasks.</p><p>Responsibilities:</p><ul><li>Reconciles all accounts, balance cash drawers, make necessary corrections as needed</li><li>Accommodate and anticipate guests needs, respond promptly and professionally.</li><li>Acts as the information liaison for the property and guests using all communication avenues.</li><li>Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.</li><li>Process and collect payments, accurately adhering to all cashier procedures.</li><li>Maintain a clean and neat front desk area.</li><li>Other duties as assigned.</li></ul><p>Requirements</p><p>Key Requirements/ Qualifications:</p><ul><li>Successful history as a front desk agent/night auditor or related customer service experience.</li><li>Advanced math skills, general understanding of accounting procedures.</li><li>Flexible schedule to meet business needs.</li><li>Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.</li><li>Ability to maintain a composed, gracious and professional attitude.</li></ul><p><strong>This position is subject to successful completion of a background check as it relates to the role.</strong></p><p><strong>Benefits as such:</strong></p><p><strong>For all team members:</strong></p><ul><li>Eligibility to enroll in the 401(k) after 6 months of service.</li></ul><ul><li>100% match at 3% contributions, 50% up to 5%.</li><li>Paid Time Off – Sick & Vacation</li><li>Holiday Pay</li><li>Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.</li><li>Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.</li></ul><p><strong>For regular full time team members/leadership team:</strong></p><ul><li>We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.</li></ul> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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