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IT Helpdesk

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Seniority Level:<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>#DreamBig</p><p>At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us. </p><p>Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. ​We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. ​ ​<br> ​<br>That’s Who We Are: Come and <b>OWN IT.</b>​</p><p></p><p><b>What's in it for you:</b></p><ul><li>Benefits for you and your family to help your physical and mental health </li><li>Competitive parental leave and pension contributions (2,5%)</li><li>25 days holidays per year</li><li>Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)</li><li>A beer allowance to enjoy our brands</li><li>Meal vouchers</li><li>Employee networks to support diversity and inclusion</li><li>Local Bonus</li><li>26 weeks paid leave for mothers</li></ul><p></p><p><b>Seeking language professionals to join our Digital Employee Experience Team in Prague! If you speaks Dutch or German and English - join us and grow your tech career within AB InBev! </b></p><p></p><p><b>Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 4 languages. In the position of IT Helpdesk, y</b><b>ou will be a point of contact for our European employees who need technical support with the applications we work with.  </b></p><p></p><p><b>We have a focused onboarding program, and are happy to accept applicants with no IT experience, but with a desire to start a career in IT. We also welcome more experienced IT experts, and there are plenty of opportunities to grow your tech career within AB InBev.</b></p><p></p><p><b>What will you be doing:   </b></p><ul><li><p>Support as being POC for all European employees who need technical support with the applications we work with, through Omnichannel (phone calls, video calls, IT tickets)</p></li><li><p>Remotely troubleshoot their enquiries with guidance of our extensive knowledge base .In case the task is too complex, you can forward it to Level 2 and 3 support.</p></li><li><p>You will record all information into resolution logs of our ticketing system</p></li><li><p>You will work on additional service/process improvements projects, as our team is always focused on improving customer satisfaction and automation of repetitive tasks.</p></li><li><p>We will help you achieve your goals by focusing on development, giving a possibility of career growth, access to coaching and mentoring as well as formalized training.</p></li><li><p>You will not be taking calls all day long, we offer time during your working day to support on improvements or to work on your personal development</p></li></ul><p></p><p><b>What you will bring:  </b></p><ul><li><p><b>We’re looking for candidates fluent in English and one of the following languages: German or Dutch. </b></p></li><li><p><b>University degree or equivalent work experience</b></p></li><li><p><b>Interest in computer systems, mobile devices and other technology products.</b></p></li><li><p><b>Collaborative and communicative attitude </b></p></li><li><p><b>Passion about contributing to a supportive, inclusive, and thriving team culture</b></p></li></ul><p></p><p><b>Build your career with us</b></p><p>We recruit for mindset, ambition, cultural fit, and growth opportunities.​<br><b>​</b></p><p><b>UNIQUE CULTURE </b><b>​</b></p><p>We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​</p><p></p><p><b>BRANDS EVERYONE LOVES </b><b>​</b></p><p>We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​</p><p></p><p><b>GROWTH OPPORTUNITIES </b><b>​</b></p><p>Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​</p><p></p><p><i>#LI-ABI ZoneEUR</i></p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...