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Career Opportunities: Customer Resolution Specialist (410464)

Other Jobs To Apply

This a Full Remote job, the offer is available from: United States

 

Customer Resolution Specialist

As a Customer Resolution Specialist, you’ll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.  

The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment.  

 

 

Why You Should Join Us

  • $16H  
  • Enjoy the benefits of working from home.  Save time, money and reduce stress 
  • No equipment? We provide everything you need! 
  • Join a supportive community focused on engagement and recognition 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training 
     
  • Employee discounts and referral bonuses 

What We Are Looking For

  • Legally able to work and reside in the United States 
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 

Key Skills

  • Strong communication and active listening 
  • Problem-solving and needs assessment 
  • Ability to handle sensitive information and follow policies 
  • Accurate documentation and attention to detail 
  • Customer-focused approach with empathy 
  • Technical and billing troubleshooting 
  • Ability to manage multiple tasks and adapt to change 

Home Setup Requirements

  • A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed 
  • A quiet, distraction-free space is essential 

About Foundever™

 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at and connect with us on Facebook, LinkedIn and Twitter.

EEO

 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

 
This offer from "Foundever" has been enriched by Jobgether.com and got a 78% flex score.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...