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Patient Success Advocate ID-10246

The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives.   

This role will be required to work Monday - Friday 8am to 5pm Pacific or Mountain time zone

WHAT YOU’LL DO: 

WHAT YOU’LL NEED: 

  • Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus.  
  • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
  • Remote patient monitoring support experience is a plus.
  • Previous experience working in a metrics-driven position.
  • An Active Certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA) is a plus.
  • Experience working with Medicare patients.
  • Ability to problem solve, ask probing questions, and troubleshoot.
  • Prior experience working in a remote work environment.
  • Ability to represent Cadence and become a building block of an amazing culture and future.
  • Willingness to receive and provide feedback with positive intent.
  • Ability to identify trends and raise them proactively, ideally with suggestions or solutions.
  • Eagerness to continue to learn and grow.

WHO WE ARE:

  • Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
  • Loves rolling-up sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
  • Extraordinarily candid — delivers and receives feedback with integrity.
  • Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
  • Never satisfied — keeps iterating & improving and embraces a growth mindset.
  • Values speed & quality — understands that both can be done!

WHAT YOU’LL GET:Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. 

  • Company culture is all about impact, shared growth mindset, empowerment, and integrity.
  • An opportunity to help improve the quality of life of millions of Americans.
  • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
  • Competitive salaries and quarterly incentives.
  • Medical, dental, and vision insurance.
  • OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships. 
  • Discounted Peloton memberships.
  • Competitive PTO
  • 401K and 401K match
  • Onboarding stipend for remote equipment and home office setup
  • Paid Parental Leave.
  • Charitable Donation Match program.
  • Expected compensation range: $20-$22 per hour
  • Location: Remote
  • Working Hours: Central, Pacific, or Mountain time zone, 8am to 5pm local time.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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