Executive Director - Digital Sales

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<p><b>Executive Director - Digital Sales</b></p><p>An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation. </p><p><br></p><p><b>About TTEC Digital </b></p><p>At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens. </p><p><br></p><p>As we continue to expand across the United States, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences. </p><p><br></p><p>TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including Nice, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions. </p><p><br></p><p><b>The Role </b></p><p>The Executive Director - Digital Sales is a sole contributor responsible for driving new business revenue across the United States. This role focuses on the execution of the sales cycle: identifying, qualifying, and closing opportunities with Enterprise and Mid-Market clients modernizing their customer engagement through CCaaS and digital CX transformation. </p><p><br></p><p>You will execute the full sales lifecycle, from qualification through to contract closure, collaborating closely with internal Solution Architecture and Delivery teams to implement market-leading cloud contact centre solutions. This is a consultative sales role requiring strong practical knowledge of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) </p><p><br></p><p><b>Key Responsibilities </b></p><p>Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions </p><p>Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions </p><p>Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements </p><p>Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities </p><p>Execute the full sales process, from qualification and solution demonstration to negotiation and closing </p><p>Maintain accurate sales forecasting and pipeline management in Dynamics CRM </p><p>Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms </p><p>Consistently meet or exceed new business revenue target </p><p><br></p><p><b>What You Bring to the Role </b></p><p>4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space  </p><p>Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred) </p><p>Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments </p><p>Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects </p><p>Ability to build and maintain client relationships at the decision-maker levels </p><p>Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions </p><p>Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation </p><p>Excellent presentation, negotiation, and communication skills</p> <p></p><p><br></p><p></p> <div>$150,000 - $160,000 a year</div> <p><b>What We Offer </b></p><p><br></p><p>Competitive salary and performance-based bonus structure </p><p><br></p><p>25 days’ annual leave </p><p><br></p><p>5% pension contribution </p><p><br></p><p>Private healthcare and life assurance </p><p><br></p><p>Remote-based contract (with travel as required) </p><p><br></p><p>Career development in a high-growth, award-winning global CX organization </p><p><br></p><p><b>Why TTEC Digital? </b></p><p><br></p><p>At TTEC Digital, we combine the power of people and technology to create experiences that matter. As a global leader in digital customer experience and CCaaS innovation, you’ll be part of a team that delivers measurable impact for some of the world’s most recognised brands. </p><p><br></p><p>We are an equal opportunity employer committed to building a diverse, inclusive, and supportive workplace that reflects the communities we serve. Every voice is valued and every employee is empowered to bring their authentic self to work</p>

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