US Virtual - Patient Care Advocate - Remote but restricted location

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<p style="text-align:left">It's fun to work in a company where people truly BELIEVE in what they are doing!</p><p style="text-align:inherit"></p><p style="text-align:left"><i>We're committed to bringing passion and customer focus to the business.</i></p><div><div><p><b><span>J</span><span>ob</span><span> Tit</span><span>le</span><span>: </span><span>Patient Care Advocate</span></b><span> </span></p></div><div><p><b>Job Location:</b> Remote<br><b>Eligible Locations:</b> Candidates must reside in one of the listed counties to be considered for this role.</p><ul><li><b>Florida:</b> Brevard County, Broward County, Palm Beach</li><li><b>Georgia:</b> Sumter County, Jefferson County, Rockdale County, Fulton County, Douglas County, Decalb Count, Bulloch County, Newton Countu and Cherokee County</li><li><b>Ohio:</b> Miami County, Mahoning County, Trumbull County</li><li><b>Texas:</b> Tarrant County, Dallas County, Harris County, Travis County and Williamson County</li><li><b>Mississip:</b> Forrect County, Hinds County and Lee County</li><li><b>Alabama:</b> Autauga County, Montgomery County</li><li><b>Arkansas:</b> Desha County</li><li><b>Pennsylvania:</b> Elk County</li><li><b>South Carolina:</b> Dorchester County and York County</li></ul><p></p></div><div><p><span> </span></p></div><div><p><b><span>About Us:</span></b><span> </span></p></div><div><p><span><span>We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs.</span></span><span> </span></p></div><div><p><br><b><span>Role Overview:</span></b><span> </span></p></div><div><p><span><span>As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.</span></span><span> </span></p></div><div><p><br><b><span>What </span><span>You’ll</span><span> Do:</span></b><span> </span></p></div><div><ul><li><p><b><span>Patient Enrollment & Eligibility</span></b><span><span>: Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Prescription Coverage</span></b><span><span>: Help patients confirm that their prescribed medications are covered under the </span><span>program, and</span><span> manage the approval process for eligible medications.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Cost-Sharing & Payment</span></b><span><span>: Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and </span><span>assist</span><span> with </span><span>additional</span><span> copay </span><span>assistance</span><span> when applicable.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Prescription Fulfillment</span></b><span><span>: Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Refills & Continued Use</span></b><span><span>: Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Program Renewal & Updates</span></b><span><span>: Guide patients through annual renewals and inform them about any updates to the program or medication formulary.</span></span><span> </span></p></li></ul></div><div><p><br><b><span>What </span><span>We’re</span><span> Looking For:</span></b><span> </span></p></div><div><ul><li><p><span><span>Experience in healthcare, insurance, or customer service (experience with prescription </span><span>assistance</span><span> programs is a plus)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong attention to detail and ability to navigate complex processes</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent communication skills for working with patients, healthcare providers, and pharmacies</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A genuine passion for helping others and making a positive impact on their healthcare access</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>The ability to work efficiently and collaboratively within a team environment</span></span><span> </span></p></li></ul></div></div><div><div><p><span> </span></p></div><div><p><b><span>S</span><span>ucce</span><span>ss Factors for Working from Home</span></b><span> </span></p></div><div><ul><li><p><b><span>Private Workspace:</span></b><span><span> A dedicated, quiet workspace with a door that closes, free from ambient noise.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Ergonomics</span></b><span><span>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Reliable Internet Connection</span></b><span><span>: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Quiet, Distraction-Free Workspace</span></b><span><span>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Tech-Savvy</span></b><span><span>: Comfort with technology and ability to learn new systems quickly.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Self-motivation & Independence</span></b><span><span>: Ability to stay productive and manage your time effectively in a remote environment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Communication Skills</span></b><span><span>: Strong verbal and written communication skills, especially in a virtual setting.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Adaptability</span></b><span><span>: Ability to adapt to changing technologies and procedures while working remotely.</span></span><span> </span></p></li></ul></div><div><p><br><b><span>C</span><span>ompe</span><span>nsation & Perks</span></b><span> </span></p></div><div><ul><li><p><b><span>Hourly Pay</span></b><span><span>: $15</span><span> per hour</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Company-Provided Equipment:</span></b><span><span> All necessary equipment will be provided.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Comprehensive Benefits</span></b><span><span>: Full health insurance package including medical, dental, and vision coverage.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Cell Phone Benefits</span></b><span><span>: $25/month per line for unlimited phone, text, and data (restrictions may apply).</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Generous Referral Program</span></b><span><span>: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Comprehensive Training</span></b><span><span>: Paid training to ensure you are fully prepared for success.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Career Growth</span></b><span><span>: Opportunities for career advancement and professional development within a leading healthcare provider.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Work-from-Home Convenience</span></b><span><span>: Save time, and money, and reduce your environmental footprint.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Inclusive Culture</span></b><span><span>: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.</span></span><span> </span></p></li></ul></div></div><div><div><p><span> </span></p></div><div><p><b><span>What Success Looks Like:</span></b><span> </span></p></div><div><ul><li><p><span><span>Reduced out-of-pocket costs for patients through effective cost-sharing and copay </span><span>assistance</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Timely and </span><span>accurate</span><span> processing of prescription claims and approvals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>High patient satisfaction with the program’s support and streamlined experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Compliance with program requirements and monitoring of patient eligibility for ongoing </span><span>assistance</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Why Join Us?</span></b><span> </span></p></div><div><ul><li><p><span><span>Be part of a team that makes a real difference in patients' lives by reducing the cost of necessary medications</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Opportunity for professional growth in the healthcare and insurance sectors</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Competitive compensation and benefits package</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A collaborative, supportive, and innovative work culture</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Ready to Make an Impact?</span></b><span> </span></p></div><div><p><span><span>Join us in making prescription medications more affordable and accessible for those who need them most. If </span><span>you're</span><span> ready to help make a difference, </span><span>we'd</span><span> love to hear from you!</span></span><span> </span></p></div></div><p style="text-align:left">If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...