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Social Media Content Moderator - Bilingual Russian/English - Onsite ID-11748

Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Live Chat Support, Remote, $42/hr, Night Shift, College Student Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Live Chat, $40/hr, College Student, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Remote, Evening, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, No Experience, $40/hr, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Customer Support, $50/hr, Night Shift, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Data Entry, $40/hr, College Student Friendly, Part-Time Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $35/hr, Remote, Evening Job, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Customer Support, $40/hr, Remote, Evening, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, No Experience, $40/hr, Remote, Weekend Customer Support, $40/hr, Weekend Job, Remote, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, No Degree, $40/hr, Remote, Weekend Job Data Entry, $45/hr, Remote, Night Job, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $35/hr, College Student, Night Shift Remote Customer Support, $45/hr, No Experience, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Data Entry, $40/hr, Weekend Job, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, Remote, $45/hr, Evening, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Customer Support, $42/hr, Weekend Job, Remote, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $50/hr, Weekend, No Degree, Remote Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Customer Support, $42/hr, Night Job, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Moderator, $42/hr, Weekend, No Experience Required Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, $45/hr, No Experience, Remote, Night Job Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit This position will be based on-site at our Port Saint Lucie, Florida location. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users. If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies Comply with the performance indicators or parameters defined by the specific client's operation Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information Participate in continuous training programs established by the company for optimal development in the role Comply with all the orders, instructions, procedures related and complementary to the role Able to moderate traumatic, sensitive and potentially offensive content Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Experience navigating internet websites including social media, commercial websites, etc. Strong spelling, grammar, and reading skills Strong emotional intelligence and resilience Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material Attention to detail Ability to be flexible in order to meet changing business needs (days off/hours) Logical problem-solving skills Availability to work various shifts Experienced with Windows operating systems Strong computer skills with ability to use multiple windows and/or programs at the same time Ability to type 25 wpm Over 18 years of age High School Graduate or GED or higher (proof required to be provided) Predictable and reliable attendance What We Prefer Experience in reviewing/monitoring social media Consistent work history Proven oral & written communication skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Nice-to-have skills

  • Social Media
  • Florida, United States

Work experience

  • Social Media
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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